Users of Yardi services in the US East region may have received connectivity errors and performance issues when attempting to access their applications. The root cause was identified as a network layer issue. We are continuing to monitor the performance and stability of the environment.
Posted Jan 10, 2025 - 11:34 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 10, 2025 - 10:24 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 10, 2025 - 09:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 10, 2025 - 09:18 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 10, 2025 - 09:16 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 10, 2025 - 08:07 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 10, 2025 - 07:00 UTC
Investigating
We are aware of and investigating an issue that is impacting Yardi applications in the US East. We apologize for any inconvenience and appreciate your patience while we work through the problem.
Posted Jan 10, 2025 - 06:52 UTC
This incident affected: RentCafe (API, Call Center, Chat IQ, Conversations, CRM, ILS, Marketing & Property Websites, Online Leasing, Resident Services, SecureCafe, Site Manager, Social Housing, StorageCafe), Voyager7s (US East), Elevate (US East), Voyager8 (US East), and Home IQ.