The issue impacting Rentcafe in the US Central region has been resolved. The issue affected less than 1% of the total traffic to the services. The root cause was identified as a name resolution misconfiguration.
Thank you for your patience.
The Yardi Team
Posted Apr 24, 2025 - 22:39 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 24, 2025 - 22:10 UTC
Update
We are continuing to investigate this issue.
Posted Apr 24, 2025 - 21:57 UTC
Investigating
Rentcafe is currently experiencing performance issues for a subset of clients in the US Central region. Thank you for your patience as we investigate this issue.
The Yardi Team
Posted Apr 24, 2025 - 21:11 UTC
This incident affected: RentCafe (API, Call Center, Chat IQ, Conversations, CRM, ILS, Marketing & Property Websites, Online Leasing, Resident Services, SecureCafe, Site Manager, Social Housing, StorageCafe).